FAQ

Frequently Asked Questions ๐Ÿ™‹โ™€๏ธ

Orders ยท Shipping ยท Returns ยท Sizing โ€” all your questions, answered

๐Ÿ“ฆ Orders & Shipping

All orders are processed and shipped within 1-2 business days (Mon-Fri, excluding holidays). Orders placed after 12 PM EST on Friday ship the following Monday. During big sales, it may take an extra day โ€” we'll post notices on the site if that happens.
Absolutely! ๐ŸŽ‰
Free standard shipping worldwide on all orders over $69.99. Under $69.99? Standard shipping is just $6.99.
โšก VIP Fast Shipping: $9.99 (under $69.99) or $5.99 (over $69.99), 3โ€“5 business days.
We ship to 234 countries globally. Questions? Email arlatomme869@outlook.com.
Standard Shipping: 5โ€“8 business days
VIP Fast Shipping: 3โ€“5 business days
We ship to 234 countries worldwide. Delivery times may vary due to customs clearance.
Once your order ships, you'll get an email with your tracking number and a direct link. Can't find it? Email arlatomme869@outlook.com with your order number (starts with ST) and we'll send it right over.
If you need to make a change, email us within 2 hours of placing your order at arlatomme869@outlook.com and we'll do our best to catch it before processing. After 2 hours, most orders have already entered the fulfillment queue and can't be modified.

๐Ÿ”„ Returns & Refunds

60 days, free returns (US orders). Try it on โ€” wear it around the house โ€” we want you to be sure it's perfect. Items must be unworn, unwashed, with tags attached.

โš ๏ธ Final Sale items, underwear (hygiene), and gift cards cannot be returned. Email arlatomme869@outlook.com with any questions โ€” we'll sort you out.
US returns: completely free! We provide a prepaid return label.
How: Email arlatomme869@outlook.com โ†’ we'll reply with your return label โ†’ print, attach, drop at USPS โ†’ done!

International returns: customer covers return shipping. We recommend using a trackable method.
5-10 business days after we receive your return. Refund goes back to your original payment method. You'll get an email confirmation once processed. Banks may take an extra 1-3 days to show the credit.
We don't do direct exchanges โ€” this actually gets you your new item faster! โšก
โ‘  Return the original โ†’ โ‘ก Get a full refund โ†’ โ‘ข Place a new order for the right size/color
Your new order ships immediately, so the right size doesn't sell out while you wait.

๐Ÿ“ Size Guide

This is a general guide โ€” each style may vary slightly. Every product page has its own precise size chart ๐Ÿ‘‡

Size Bust (in) Waist (in) Hip (in) US Size
XS 31-33 24-26 34-36 0-2
S 33-35 26-28 36-38 2-4
M 35-37 28-30 38-40 6-8
L 37-40 30-33 40-43 10-12
XL 40-43 33-36 43-46 14-16
๐Ÿ’ก Tip: Model height and size worn are listed on every product page. If you're between sizes: size up for an oversized look, size down for a more fitted silhouette.
๐Ÿ“ Three easy measurements:

Bust: Wear a bra, wrap a soft measuring tape around the fullest part of your chest. Keep it horizontal and breathe normally (don't hold your breath).

Waist: Find the narrowest part of your waist (usually above your belly button). Wrap the tape around, breathe naturally.

Hips: Feet together, measure around the fullest part of your hips.

No measuring tape? Use a string, then measure the string with a ruler โœจ
Most of our fabrics are pre-shrunk โ€” expect less than 2% shrinkage with normal washing (barely noticeable).

Each product description includes fit notes:
โ€ข True to size โ€” order your usual size
โ€ข Runs large โ€” consider sizing down
โ€ข Runs small โ€” consider sizing up

Also check the reviews โ€” real customers often give the best sizing advice ๐Ÿ‘

๐Ÿ’ณ Payment & Security

๐Ÿ’ณ Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club
๐Ÿ“ฑ Wallets: Shop Pay, Apple Pay, Google Pay, PayPal
๐Ÿ• Buy now, pay later: Shop Pay Installments (4 interest-free payments on orders $50-$3,000)
Absolutely ๐Ÿ”’
โ€ข SSL encryption across the entire site
โ€ข Payments processed via Shopify Payments (PCI compliant)
โ€ข We never store your full credit card details
โ€ข 3D Secure authentication enabled
Common reasons:
โ€ข Billing address doesn't match your bank records
โ€ข Insufficient funds or credit limit reached
โ€ข Bank security block (common for international transactions)
โ€ข Expired card

Try a different payment method or contact your bank. Declined charges are never collected โ€” no worries โœŒ๏ธ

๐Ÿ‘— Product & Care

We prioritize premium natural fibers: cotton, organic cotton, linen, TENCELโ„ข Lyocell, and Modal. Full fabric composition is listed on every product page.

About pilling: natural fibers may develop light pilling in high-friction areas (underarms, where bags rub). This is normal and easily removed with a fabric shaver. If you experience excessive pilling, contact us โ€” we'll make it right.
๐Ÿงบ General care tips:
โ€ข Machine wash cold (30ยฐC), gentle cycle
โ€ข Wash with similar colors
โ€ข Turn inside out to reduce fading
โ€ข Skip the dryer โ€” air dry extends garment life significantly
โ€ข Iron according to the care label temperature

Each garment has a care label inside โ€” follow that and you're golden โœจ
We take color accuracy seriously โ€” all product images are shot under CRI 90+ professional lighting with careful color calibration.

However, every screen displays color slightly differently. If you're especially color-sensitive, check the customer review photos โ€” real-life shots from people who bought the same item are the most accurate reference ๐Ÿ“ธ

๐Ÿ’ฌ Didn't find what you're looking for?

Shoot us an email โ€” a real human (not a bot) will get back to you

โœ‰๏ธ arlatomme869@outlook.com