FAQ
Frequently Asked Questions ๐โ๏ธ
Orders ยท Shipping ยท Returns ยท Sizing โ all your questions, answered
๐ฆ Orders & Shipping ๐ Returns & Refunds ๐ Size Guide ๐ณ Payment & Security ๐ Product & Care
๐ฆ Orders & Shipping
All orders are processed and shipped within 1-2 business days (Mon-Fri, excluding holidays). Orders placed after 12 PM EST on Friday ship the following Monday. During big sales, it may take an extra day โ we'll post notices on the site if that happens.
Absolutely! ๐
Free standard shipping worldwide on all orders over $69.99. Under $69.99? Standard shipping is just $6.99.
โก VIP Fast Shipping: $9.99 (under $69.99) or $5.99 (over $69.99), 3โ5 business days.
We ship to 234 countries globally. Questions? Email arlatomme869@outlook.com.
Free standard shipping worldwide on all orders over $69.99. Under $69.99? Standard shipping is just $6.99.
โก VIP Fast Shipping: $9.99 (under $69.99) or $5.99 (over $69.99), 3โ5 business days.
We ship to 234 countries globally. Questions? Email arlatomme869@outlook.com.
Standard Shipping: 5โ8 business days
VIP Fast Shipping: 3โ5 business days
We ship to 234 countries worldwide. Delivery times may vary due to customs clearance.
VIP Fast Shipping: 3โ5 business days
We ship to 234 countries worldwide. Delivery times may vary due to customs clearance.
Once your order ships, you'll get an email with your tracking number and a direct link. Can't find it? Email arlatomme869@outlook.com with your order number (starts with ST) and we'll send it right over.
If you need to make a change, email us within 2 hours of placing your order at arlatomme869@outlook.com and we'll do our best to catch it before processing. After 2 hours, most orders have already entered the fulfillment queue and can't be modified.
๐ Returns & Refunds
60 days, free returns (US orders). Try it on โ wear it around the house โ we want you to be sure it's perfect. Items must be unworn, unwashed, with tags attached.
โ ๏ธ Final Sale items, underwear (hygiene), and gift cards cannot be returned. Email arlatomme869@outlook.com with any questions โ we'll sort you out.
โ ๏ธ Final Sale items, underwear (hygiene), and gift cards cannot be returned. Email arlatomme869@outlook.com with any questions โ we'll sort you out.
US returns: completely free! We provide a prepaid return label.
How: Email arlatomme869@outlook.com โ we'll reply with your return label โ print, attach, drop at USPS โ done!
International returns: customer covers return shipping. We recommend using a trackable method.
How: Email arlatomme869@outlook.com โ we'll reply with your return label โ print, attach, drop at USPS โ done!
International returns: customer covers return shipping. We recommend using a trackable method.
5-10 business days after we receive your return. Refund goes back to your original payment method. You'll get an email confirmation once processed. Banks may take an extra 1-3 days to show the credit.
We don't do direct exchanges โ this actually gets you your new item faster! โก
โ Return the original โ โก Get a full refund โ โข Place a new order for the right size/color
Your new order ships immediately, so the right size doesn't sell out while you wait.
โ Return the original โ โก Get a full refund โ โข Place a new order for the right size/color
Your new order ships immediately, so the right size doesn't sell out while you wait.
๐ Size Guide
This is a general guide โ each style may vary slightly. Every product page has its own precise size chart ๐
| Size | Bust (in) | Waist (in) | Hip (in) | US Size |
|---|---|---|---|---|
| XS | 31-33 | 24-26 | 34-36 | 0-2 |
| S | 33-35 | 26-28 | 36-38 | 2-4 |
| M | 35-37 | 28-30 | 38-40 | 6-8 |
| L | 37-40 | 30-33 | 40-43 | 10-12 |
| XL | 40-43 | 33-36 | 43-46 | 14-16 |
๐ก Tip: Model height and size worn are listed on every product page. If you're between sizes: size up for an oversized look, size down for a more fitted silhouette.
๐ Three easy measurements:
Bust: Wear a bra, wrap a soft measuring tape around the fullest part of your chest. Keep it horizontal and breathe normally (don't hold your breath).
Waist: Find the narrowest part of your waist (usually above your belly button). Wrap the tape around, breathe naturally.
Hips: Feet together, measure around the fullest part of your hips.
No measuring tape? Use a string, then measure the string with a ruler โจ
Bust: Wear a bra, wrap a soft measuring tape around the fullest part of your chest. Keep it horizontal and breathe normally (don't hold your breath).
Waist: Find the narrowest part of your waist (usually above your belly button). Wrap the tape around, breathe naturally.
Hips: Feet together, measure around the fullest part of your hips.
No measuring tape? Use a string, then measure the string with a ruler โจ
Most of our fabrics are pre-shrunk โ expect less than 2% shrinkage with normal washing (barely noticeable).
Each product description includes fit notes:
โข True to size โ order your usual size
โข Runs large โ consider sizing down
โข Runs small โ consider sizing up
Also check the reviews โ real customers often give the best sizing advice ๐
Each product description includes fit notes:
โข True to size โ order your usual size
โข Runs large โ consider sizing down
โข Runs small โ consider sizing up
Also check the reviews โ real customers often give the best sizing advice ๐
๐ณ Payment & Security
๐ณ Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club
๐ฑ Wallets: Shop Pay, Apple Pay, Google Pay, PayPal
๐ Buy now, pay later: Shop Pay Installments (4 interest-free payments on orders $50-$3,000)
๐ฑ Wallets: Shop Pay, Apple Pay, Google Pay, PayPal
๐ Buy now, pay later: Shop Pay Installments (4 interest-free payments on orders $50-$3,000)
Absolutely ๐
โข SSL encryption across the entire site
โข Payments processed via Shopify Payments (PCI compliant)
โข We never store your full credit card details
โข 3D Secure authentication enabled
โข SSL encryption across the entire site
โข Payments processed via Shopify Payments (PCI compliant)
โข We never store your full credit card details
โข 3D Secure authentication enabled
Common reasons:
โข Billing address doesn't match your bank records
โข Insufficient funds or credit limit reached
โข Bank security block (common for international transactions)
โข Expired card
Try a different payment method or contact your bank. Declined charges are never collected โ no worries โ๏ธ
โข Billing address doesn't match your bank records
โข Insufficient funds or credit limit reached
โข Bank security block (common for international transactions)
โข Expired card
Try a different payment method or contact your bank. Declined charges are never collected โ no worries โ๏ธ
๐ Product & Care
We prioritize premium natural fibers: cotton, organic cotton, linen, TENCELโข Lyocell, and Modal. Full fabric composition is listed on every product page.
About pilling: natural fibers may develop light pilling in high-friction areas (underarms, where bags rub). This is normal and easily removed with a fabric shaver. If you experience excessive pilling, contact us โ we'll make it right.
About pilling: natural fibers may develop light pilling in high-friction areas (underarms, where bags rub). This is normal and easily removed with a fabric shaver. If you experience excessive pilling, contact us โ we'll make it right.
๐งบ General care tips:
โข Machine wash cold (30ยฐC), gentle cycle
โข Wash with similar colors
โข Turn inside out to reduce fading
โข Skip the dryer โ air dry extends garment life significantly
โข Iron according to the care label temperature
Each garment has a care label inside โ follow that and you're golden โจ
โข Machine wash cold (30ยฐC), gentle cycle
โข Wash with similar colors
โข Turn inside out to reduce fading
โข Skip the dryer โ air dry extends garment life significantly
โข Iron according to the care label temperature
Each garment has a care label inside โ follow that and you're golden โจ
We take color accuracy seriously โ all product images are shot under CRI 90+ professional lighting with careful color calibration.
However, every screen displays color slightly differently. If you're especially color-sensitive, check the customer review photos โ real-life shots from people who bought the same item are the most accurate reference ๐ธ
However, every screen displays color slightly differently. If you're especially color-sensitive, check the customer review photos โ real-life shots from people who bought the same item are the most accurate reference ๐ธ
๐ฌ Didn't find what you're looking for?
Shoot us an email โ a real human (not a bot) will get back to you
โ๏ธ arlatomme869@outlook.com